WhatsApp,on the record.
A conversation your customer loves and your auditor can live with: real threads, approved templates, internal notes, and the same clocks and reports as every other channel.
The conversation, working
WhatsApp as a first-class ticket
A real conversation view
The thread as the customer sees it, with delivery ticks and history in one place.
sending template…
Templates with buttons
Approved WhatsApp templates, including interactive ones like rate-us and feedback.
Internal notes in the thread
Coordinate inside the conversation without the customer ever seeing it.
same statuses, SLAs and reports as email
A ticket like any other
WhatsApp conversations carry statuses, priorities, SLAs and show up in reports.
longest in queue: 1h
Assignment and handover
WhatsApp tickets follow the same ownership rules, including logged auto-transfer.
Your own templates, managed
WhatsApp templates live in settings next to your auto-responses and signatures.
Illustrative panels · sample values
FAQ
Straight answers
Yes. Conversations run through the official WhatsApp Business platform, with approved templates for messages outside an open conversation window.
TelVox Desk