Automation
Set it once,answer faster forever.
The repetitive half of support, done by the system: acknowledgements, saved answers, handovers when someone is away, signatures and the fields your tickets need.
The machinery, working
Small automations, compounding
Auto-responses
Every new ticket gets an instant, editable acknowledgement with its ticket number.
Canned responses
Refund steps
Password reset
two clicks away
Canned responses
The answers you type ten times a day, saved once and inserted in two clicks.
owner away, ticket waiting…
Unavailability transfer
An away owner does not stall a ticket. It moves, and the move is logged.
Priya · Support · TelVox Desksignature
Signatures
Per-agent signatures appended automatically, managed in settings.
custom fields, defined by you
Custom fields
Order IDs, plans, regions: the fields your tickets need, defined per organisation.
Notification templates
Who gets told what, and in which words, is a template you control.
Illustrative panels · sample values
FAQ
Straight answers
All of them. Auto-response, notification and WhatsApp templates are editable in settings, alongside canned responses and signatures.
TelVox Desk