The inbox
One queue,with names on it.
Email, WhatsApp and calls in a single list, each ticket with an owner, a status and a clock. No shared mailbox where everything belongs to nobody.
Inside the inbox
The queue, working
Channel filters
One queue by default. Email, WhatsApp and call views when a team splits the work.
Statuses that match your process
Open, In Progress, Closing, Closed, Re-open, or rename the pipeline entirely.
longest in queue: 1h
Every ticket has an owner
Assign by hand or let unavailability rules move it, with the transfer logged.
Four priorities
Low to Critical, visible on the ticket and usable in SLA policies and filters.
Notes the customer never sees
Public replies and internal notes live in the same thread, clearly told apart.
Find it fast
Search by ID, subject or contact, and filter to yours, unassigned or overdue.
Illustrative panels · sample values
FAQ
Straight answers
The inbox filters to Mine, Unassigned and the whole queue, and channel tabs split email, WhatsApp and calls when teams divide the work.
TelVox Desk