Desk pricing
Pick the plan
that fits your team.
Three plans, priced per agent, from 5 agents. Answer three questions and we'll show you which one fits, with the price for your team.
YOUR FIT
Scale
Each team gets its own deadlines, with reminders before one is missed. For WhatsApp, add a TelVox Chat plan for your number.
₹999 per agent a month, billed yearly: from ₹10,989 a month for 11 agents.
Growth
A small team working one queue
- Email and calls as ticketsEvery email becomes a ticket, and a customer's reply lands back on the same one. Calls are logged as tickets with an owner.
- WhatsApp, with a TelVox Chat planWhatsApp needs a TelVox Chat plan for each number: support only, which just connects the number to Desk, or TelVox Chat Smart, the full app. Its chats become tickets here, with approved templates and the 24 hour window counted.
- One queue, with Mine and UnassignedSee everything in one list, just your own tickets, or the ones nobody has picked up yet.
- First reply and solve-by deadlinesTwo of the three clocks, counting only your working hours and skipping holidays.
- Your own statuses and departmentsName the steps the way your team works, and send tickets to the team that owns them.
- Back to the same agentA customer who writes again goes to the agent who helped them last time.
- Private notes, saved answers and signaturesNotes only your team sees, answers you use every day, and each agent's signature added for them.
- Roles you build yourselfDecide exactly what each person can do, one permission at a time. The same on every plan.
Scale
Several teams with deadlines to keep
Everything in Growth, plus
- The next-reply deadlineA third clock that starts again each time the customer writes back, so a long conversation can't quietly stall.
- Different deadlines for each priorityCritical tickets can have much tighter times than Low ones.
- Reminders before, escalations afterWarn people a few minutes before a deadline, and tell a manager a few minutes after one is missed.
- Routing by skill, and custom fieldsSend tickets to someone who knows the topic, and add the extra details your tickets need.
- All six reportsTickets, deadlines, tags, change log, notifications and custom fields, each one filterable and exportable.
Enterprise
Many client organisations under one roof
Everything in Scale, plus
- Separate organisations, kept apartRun each client as its own organisation. One never sees another's tickets.
- Dedicated support includedA named contact, help with setup, and faster answers.
- A named contact for setupSomeone who sets up your channels, deadlines and departments with you.
WhatsApp needs a TelVox Chat plan. For each WhatsApp number, add TelVox Chat support only at ₹1,499 a month, or the full TelVox Chat Smart. Compare the two
Access control is the same on every plan:
97 permissions, 21 modulesRoles you compose yourselfReply, assign, close, split and delete granted separatelyEvery query organisation scopedChange log on every ticketCompare
What changes between plans
Start with the differences, or switch them off to see every feature. Hover the small i on any row for what it means.
| Capability | Growth₹649 / agent | Scale₹999 / agent | EnterpriseCustom |
|---|---|---|---|
| Working a conversation | |||
| Split a ticket in twoWhen one email has two problems, move part of it into its own ticket. | Included | Included | |
| SLA | |||
| Next-reply deadlineA third clock that starts again each time the customer writes back. | Included | Included | |
| Working hours for each departmentA team that works Saturdays can have its own hours. | Included | Included | |
| Different deadlines for each priorityLow, Medium, High and Critical can each have their own times. | Included | Included | |
| Reminders before a deadlineA warning a set number of minutes before, to the owner and anyone you pick. | Included | Included | |
| Escalations after a missed deadlineA message a set number of minutes after, to the people you choose. | Included | Included | |
| Different rules for different ticketsEach set of deadlines applies to the channels and departments you pick. | Included | Included | |
| Routing and workflow | |||
| Routing by skillSend each ticket to someone who knows the topic. | Included | Included | |
| Custom fieldsAdd the details your tickets need, such as an order number or a city, including lists where one choice decides the next. | Included | Included | |
| Custom field sectionsGroup your fields so a long ticket form stays easy to read. | Included | Included | |
| Automation | |||
| Notifications for every changeWhen a ticket is created, assigned, moved, changed or closed, and before and after each deadline. | Included | Included | |
| Reporting | |||
| Deadlines reportEvery missed deadline, and which of the three clocks missed. | Included | Included | |
| Tags, change log, notifications and custom fields reportsFour more reports, each with the same filters. | Included | Included | |
| Access and tenancy | |||
| Separate client organisationsRun each client as its own organisation. One never sees another's tickets. | Included | ||
| A named contact for setupSomeone who sets up your channels, deadlines and departments with you. | Included | ||
| Dedicated supportA named contact and faster answers. | add-on | add-on | Included |
WhatsApp needs a TelVox Chat plan
Desk's WhatsApp channel runs on TelVox Chat. For each WhatsApp number, buy one of these two TelVox Chat plans on top of your Desk plan. Email and calls need nothing extra.
TelVox Chat, support only
₹1,499per number per month
Connects your WhatsApp number to Desk and nothing else. Every incoming message becomes a ticket and agents reply from Desk.
- Incoming WhatsApp messages as tickets
- Approved templates when the 24 hour window closes
- No TelVox Chat login, no broadcasts
TelVox Chat Smart
₹2,250per number per month, billed yearly · ₹2,500 monthly
The first TelVox Chat plan, on the same number. Everything in support only, plus the whole TelVox Chat app for your team.
- Broadcasts, with scheduling and retries
- Shared inbox, templates and reports
- Unlimited team members
Add-ons
Add what your team needs
More mailboxes
More than one email address feeding the same queue, each reply kept on its own ticket.
Dedicated support
A named contact, help with setup, and faster answers.
How buying works
Three steps, no procurement maze
Tell us your shape
How many agents, which channels, and how fast you have promised to reply to customers. That is enough to pick your plan.
See it running
A demo of the real product with your channels and your deadlines, not a slide deck. Desk runs our own support today.
Start answering
We connect your mailbox and your WhatsApp number, set up your statuses, departments and deadlines with you, and hand over the queue.
Questions
Pricing, answered
Straight answers on plans, prices, channels and moving up.
Yes. Every Desk plan starts at 5 agents.
Talk to us
See Desk on your own tickets
A 30 minute call with your own email and WhatsApp connected. We show you Desk running and set up your plan with you.