About
Compliance-first dialing for regulated floors.
TelVox builds the predictive dialer we wished existed on a regulated floor — one where the controls a HIPAA, SOC 2 or TCPA review asks for are engineered in from day one, not retrofitted under deadline.
The why
Throughput and the rules, on the same platform.
Regulated contact centers have lived with a false choice: dial fast and risk the audit, or play safe and leave the floor idle. We think that trade-off is a tooling problem.
Most dialers were built for raw volume, then asked to satisfy compliance after the fact — masking added late, audit logs that skip the writes that matter, abandon governance left to a setting someone can quietly disable. On a healthcare, collections or insurance floor, that gap is the whole risk.
TelVox starts from the constraint. The 3% FTC abandon governor, PHI masking, org-scoped tenant isolation and an append-only audit trail aren't toggles bolted onto a fast core — they are the core. So your floor can run at full pace and still answer every question an auditor brings.
Principles
What we hold to.
Three commitments that shape every decision — from the data model to the agent's screen.
Compliance is a design constraint, not a feature
We don't bolt controls on at the end. PHI masking, the append-only audit trail, AES-256-GCM at rest and the 3% FTC abandon governor are wired into the core — so the safe path is the default path.
Agents shouldn't need a desk phone
A full seat lives in a browser tab — WebRTC softphone, in-call bar, screen-pop and a disposition gate. No hardphones, no desktop installs, no VPN gymnastics to staff a floor.
Every call is measurable
Pacing, abandon, queue health and dispositions are observable in real time, and every sensitive write lands in the audit trail. If it happened on the floor, you can prove it.
The platform
What TelVox actually is.
A cloud contact-center platform that takes a call from dial to disposition — and keeps the record an auditor would ask for at every step.
Dial
A predictive dialer with four modes, EMA-based pacing and answering-machine detection — held under a 3% FTC abandon governor so throughput never crosses the line.
Route
A 12-node visual IVR, ACD queues and data-dip lookups land each call in the right place, with a browser agent workspace and a live command center for listen, whisper and barge.
Integrate
Lead and campaign management, AES-256-GCM call recording, nine lifecycle webhooks, an API catalog with SSRF-safe egress, analytics, and multi-tenancy across seven roles and 50+ permissions.
See the compliance-first dialer in action.
Bring your routing and your toughest compliance questions — we'll dial through them on a live call.