✓✓New: TelVox Chat for Android
Your WhatsApp Business inbox, in your pocket.
TelVox Chat puts your team's shared WhatsApp inbox on Android. Reply, call and assign conversations on the go, with the same chats, contacts and notes as your desk.
Free for TelVox Chat customers. Your admin creates your account. Android 7.0 or newer.
- AMArjun MehtaCan you share the invoice?18:41R2
- NKNeha Kapoor✓✓Your order is on the way.17:19UL
- RDRohan DesaiVoice call · 35 secs16:54UL
- KIKavya IyerIs the new stock in yet?YesterdayR
- SRSneha RaoHello Sneha, how can I help you?Yesterday
- VSVikram SinghPhotoTuesdayUL
- AGAnanya GuptaThank you, see you tomorrow.MondayR
- ISImran SheikhVoice note · 0:14Monday
✓Why teams use it
Answer every customer, from anywhere.
For the people who talk to your customers away from a desk: sales on the road, support after hours, the front desk, staff in the field.
One shared inbox
Every conversation, filtered and assigned, so nobody replies twice.
Rich replies
Photos, videos, documents, voice notes, locations and approved templates.
WhatsApp calling
Make and take customer voice calls, ringing on your lock screen. On Enterprise.
Instant and secure
Notifications even when the app is closed. Encrypted on the phone and in transit.
✓✓Everything in the app
The same inbox as your desk. Live.
The app shows the same conversations, contacts and assignments as the TelVox Chat web inbox, as they happen. Here's what it does today.
One inbox for the whole team
- Every customer conversation, across all your WhatsApp numbers
- Filter by All, My chats, Unread and Unassigned
- Assign a chat to yourself or a colleague
- Close a conversation when it's done, reopen it any time
- Unread counts and bold names show what needs an answer
Reply the way customers expect
- Text, emoji, photos, videos, documents and voice notes
- Share a location, or take a photo or video from the chat
- Send approved WhatsApp templates to start or restart a chat
- Reply to a specific message, copy text, see message info
- Delivered and read ticks on every message
Call customers
- Make and receive WhatsApp voice calls from the app
- Incoming calls ring on the lock screen, like a phone call
- Full call history
On the Enterprise plan.
Know your customer
- Contact details, tags, notes and custom fields in one place
- Every photo, link and document from a chat, together
- Search contacts, chats and messages
- Favourites, Do Not Disturb, and block a contact
Never miss a message
- Instant notifications, even when the app is closed
- A choice of notification sounds
- Works offline: a bar shows when you're offline, and everything catches up when you're back
Secure by design
- All data travels over encrypted connections
- Messages kept on the phone are stored encrypted
- Your business admin manages who has access
✓✓Getting started
On your team's phones in minutes.
There's no sign-up in the app. Your admin decides who gets in.
Your admin adds you
The admin creates staff accounts in TelVox Chat on the web and shares each person's email and password.
Install from Google Play
Free, with no ads and no in-app purchases. Any Android phone on Android 7.0 or newer.
Sign in and reply
Your chats, contacts and notes are already there. Pick up where the team left off.
Questions
What teams ask about the app.
Is the TelVox Chat app free?
Yes. It's free to download from Google Play, with no ads and no in-app purchases. You sign in with a TelVox Chat account, which comes with your business's plan.
How do I get an account?
Your business admin creates staff accounts in TelVox Chat on the web and gives you an email and password. There's no sign-up inside the app.
Which phones does it work on?
Android phones running Android 7.0 or newer.
Does it show the same chats as the web inbox?
Yes. Conversations, contacts, notes and assignments are the same on the phone and on the web, and they update live. Start a chat at your desk and finish it on your phone.
Can I call customers from the app?
Yes, on the Enterprise plan. You can make and receive WhatsApp voice calls, incoming calls ring on your lock screen, and the app keeps a full call history.
Is my data safe on the phone?
Data travels over encrypted connections, messages kept on the phone are stored encrypted, and your admin decides who has access.
What happens when I lose signal?
A bar at the top tells you you're offline. When you're back online, everything catches up on its own.
Your team's inbox, wherever they are.
Already on TelVox Chat? Install the app and sign in. New to it? Try the web app free for 3 days, or book a demo.