Features/Helpdesk
Every complaint gets an owner.
Turn a chat into a ticket with a status, a priority and a person responsible. Set reply-time targets, and get warned before one slips.
Used by Finsquare, Trogon, VMoney and moreTickets and targets on Enterprise · departments on every plan
✓What it does
Support that keeps its promises.
Turn a chat into a ticket
One click makes a chat a ticket, with a status, a priority and an owner. Add your own fields, like the order number.
- Status, priority and owner
- Your own fields on tickets
- The whole chat, attached
Reply-time targets
Set how fast tickets must be answered. The app warns the team before a target is missed.
- Targets per priority
- A warning before it slips
The right department, first time
Send chats and tickets to Sales, Support or Accounts, with saved replies ready for each.
- Departments on every plan
- Saved replies for each team
See who changed what
Every important record keeps a history: who changed it, what changed, and when.
- A full change history
- On tickets and contacts
✓✓Warned before it slips
The countdown everyone can see.
The owner and the team lead are warned before the target is missed, not after.
TelVox Chat or TelVox Desk
Use Chat's helpdesk when your customers talk to you on WhatsApp. Pick TelVox Desk when you need tickets and deadlines across email, phone and WhatsApp.
✓✓Try it on your own number
Give every complaint an owner today.
Tickets and reply-time targets come with Enterprise. Departments are on every plan. Unlimited team members on every plan.
Questions
About the helpdesk.
What's the difference between a chat and a ticket?
A chat is the conversation. A ticket is a promise to fix something, with a status, a priority, an owner and a reply-time target.
Can I route chats to departments?
Yes, on every plan. Send chats and tickets to Sales, Support or Accounts.
Do I need TelVox Desk as well?
Not if your customers reach you on WhatsApp. If you also handle email and phone, TelVox Desk puts every channel in one place.
More in TelVox Chat
The rest of the app.
Start talking to your customers today.
Three days, every feature, on your own number. Or book a 30-minute demo and we'll set it up with you.