Features/Chatbot and AI
Answer customers at 2 am.
Draw a chatbot for the routine questions, or let an AI bot answer from your own documents. A person takes over whenever it matters.
Used by Finsquare, Trogon, VMoney and moreChatbot on Growth and up · Flows and automation on Enterprise
✓What it does
Let it run by itself, with a person a tap away.
Draw the conversation
Build a chatbot with buttons, questions and a hand-off to a person, by drawing the flow. Then see how each one performs and where people drop off.
- Buttons, questions and hand-off
- Reports for every chatbot
- No code
An AI bot that reads your documents
Upload your price list, policies or FAQ. The bot answers from them, and says so when it doesn't know instead of guessing.
- Answers from your own files
- Says when it doesn't know
- Hands over to your team
Keyword replies and automation
Reply automatically when someone sends a word like PRICE or HOURS. Set rules so that when something happens, like a new contact or a label, the app does the next step for you.
- Keyword replies
- When this happens, do that
- Runs day and night
Forms inside the chat
Take bookings, sign-ups and feedback with WhatsApp Flows, without sending people to a website.
- Bookings and appointments
- Sign-ups and feedback
- Answers saved to the contact
✓✓The night shift
Chats keep coming after you close.
Example of a shop's chats overnight.
✓✓Try it on your own number
Let the bot take tonight's chats.
The chatbot builder and its reports come with Growth and up. Unlimited team members on every plan.
Questions
About the chatbot and AI.
Does the AI bot make things up?
It answers from the documents you upload, and when the answer isn't in them it says so and hands the chat to your team.
Can a person take over from the chatbot?
Yes. Every chatbot can hand the chat to a person, and your team sees the whole conversation.
Which plan has the chatbot?
The chatbot builder and its reports come with Growth and up. WhatsApp Flows, automation and keyword replies are on Enterprise.
More in TelVox Chat
The rest of the app.
Start talking to your customers today.
Three days, every feature, on your own number. Or book a 30-minute demo and we'll set it up with you.