Features/Team inbox
One WhatsApp number. Your whole team answering.
Every customer reply lands in one shared inbox. Hand chats to the right person, leave notes only your team sees, and never lose track of the 24-hour window.
Used by Finsquare, Trogon, VMoney and moreOn every plan · voice calls on Enterprise
✓What it does
Answer faster, together.
Give every chat an owner
Hand a conversation to one person, or share it with several. Everyone sees who is on it, so nobody answers twice.
- Assign to one person or many
- Send chats to Sales, Support or Accounts
- Unlimited team members
Notes and one-click replies
Leave notes only your team can see. Answer the questions you get every day with saved replies.
- Private notes on any chat
- Saved replies, one click away
- Full chat history on every contact
The 24-hour window, made clear
When a customer messages you, you can reply freely for 24 hours. The app shows how long is left, and switches to an approved message once it closes.
- A countdown on every chat
- Approved messages ready when it closes
AI help, and calls in the same place
Translate a customer's message, rewrite a reply in a better tone, or summarise a long chat for the next person. Make and take WhatsApp voice calls, or use the TelVox Dial console, without leaving the inbox.
- Translate, rewrite and summarise
- WhatsApp voice calls with a call report
- TelVox Dial inside the app
✓✓No more passing the phone around
One number. As many people as you need.
One phone on the counter
Whoever is free picks it up. Chats get missed, and nobody knows who promised what.
Your whole team, one inbox
Every chat has an owner and a history. Add managers and agents at no extra cost.
✓✓Try it on your own number
Put your whole team on one number.
The shared inbox comes with every plan, with unlimited team members.
Questions
About the team inbox.
How many people can use the inbox?
As many as you need. Every plan includes unlimited team members.
What is the 24-hour window?
When a customer messages you, you can reply freely for 24 hours. After that, WhatsApp asks you to start with an approved message. The app shows how long is left on every chat.
Can agents call customers?
On Enterprise, agents can make and take WhatsApp voice calls in the app. If you use TelVox Dial, they can also use its phone console without leaving TelVox Chat.
More in TelVox Chat
The rest of the app.
Start talking to your customers today.
Three days, every feature, on your own number. Or book a 30-minute demo and we'll set it up with you.