Features/WhatsApp calls
Call your customers on WhatsApp.
Make and receive WhatsApp voice calls from the inbox your team already uses, on the number your customers already message. Every call is recorded.
Used by Finsquare, Trogon, VMoney and moreWhatsApp calls on Enterprise
✓What it does
Calls, without a second phone.
Make and receive calls
Answer a customer's WhatsApp call from the inbox, or call them yourself. Calls run on your business WhatsApp number, not on anyone's personal phone.
- Incoming and outgoing calls
- On your business WhatsApp number
- In the same inbox as your chats
Every call recorded
Every call is recorded, with a report of each one. When someone asks what was agreed, you have the call, not just someone's memory of it.
- Every call recorded
- A report of every call
- For calls made and received
Already on TelVox Dial?
If your team uses TelVox Dial, its phone console works inside TelVox Chat, so agents can take ordinary phone calls without leaving the chat app.
- The Dial console inside TelVox Chat
- WhatsApp calls and phone calls side by side
- No switching between apps
✓✓Why calls belong here
The chat starts it. The call settles it.
Calls on personal phones
A customer rings a salesperson's own mobile. Nobody else knows the call happened, and there's no record of what was promised.
Calls on your business number
Calls happen on the WhatsApp number customers already message, from the shared inbox, and every one is recorded.
✓✓Try it on your own number
Talk to customers on the number they already use.
WhatsApp calls come with Enterprise, with every call recorded. Unlimited team members on every plan.
Questions
About WhatsApp calls.
Which plan has WhatsApp calls?
Enterprise. It also includes WhatsApp Flows, helpdesk tickets, the catalogue and orders, integrations and the API.
Can customers call us, or can we only call them?
Both. Your team can make WhatsApp calls and receive them, from the same inbox.
Are calls recorded?
Yes. Every call is recorded, made or received, with a report of each one.
Can agents call ordinary phone numbers?
With TelVox Dial, yes. Its phone console works inside TelVox Chat, so agents can place and take phone calls without leaving the app.
More in TelVox Chat
The rest of the app.
Start talking to your customers today.
Three days, every feature, on your own number. Or book a 30-minute demo and we'll set it up with you.