Documentation
Everything, organized by what you're doing.
The TelVox Dial reference — from a first call to the audit trail. Pick the area you're working in; each card points to the part of the platform it covers.
Browse by area
Start where you are.
Seven tracks across the platform — set up your org, get agents on the phone, build routing, wire integrations and pass the audit.
Getting started
Provision your org, invite a team and place your first call — the path from sign-up to a live conversation.
Workspace overviewAgent workspace
The browser softphone, screen-pop, the disposition gate and WebRTC audio — everything an agent touches in a tab.
Agent guideAdmin & org setup
Seven roles and 50+ permissions, multi-tenant isolation, 2FA enforcement and the access controls behind them.
Roles & accessDialing & campaigns
The four dial modes, EMA pacing, the 3% FTC abandon governor, AMD and lead & campaign management.
Dialer referenceInbound & IVR
Build flows with the 12-node visual IVR, route with ACD queues and enrich live with a data-dip.
IVR & routingIntegrations & webhooks
Nine lifecycle webhooks, the API catalog, lead injection and SSRF-safe egress for outbound calls.
API & webhooksSecurity & compliance
AES-256-GCM at rest, the append-only audit trail, PHI masking, org-scoped isolation and the BAA.
Security controlsCan't find what you need?
Tell us what you're building and we'll point you at the right reference — or walk it with you on a call.
See the platform behind the docs.
Book a 30-minute walkthrough — we'll map the reference to your floor as we go.