Collections
Reach more accounts.Stay inside the rules.
The dialer keeps your agents talking to the people who owe, and keeps every call legal on its own: the right hours, the right number of attempts, and nobody on a do-not-call list.
- Early-stage reminders
- Payment plans
- Past-due follow-ups
- Right-party contact
One call, three views
The same collections call, seen by everyone who cares about it
The agent has what they need to agree a plan, the customer gets a call at a fair hour, and your compliance team gets proof that every rule held.
The agent sees
Daniel Okafor
+1 312 •••• 07
Reason for call
Past-due balance. Payment plan offered last week
Notes
Asked to be called after 5pm. Account number hidden.
The agent has the account and the history, with the number and account details masked.
An illustrative call. Names, numbers and the business are made up.
The guardrails
Six rules the dialer keeps for you
Said once, in plain words. Your compliance team can open the technical detail on each one.
Stays under the 3% limit
The dialer slows itself before dropped calls can reach the legal limit. Nobody has to watch it.
Technical detail
Self-tuning predictive pacing with an abandon governor: it downshifts early at 2.8% and forces one call per agent at 3%, recovering only after a stable window.
Do-not-call, checked twice
Numbers are checked when a list is loaded and again at the moment of dialing.
Technical detail
Three do-not-call levels (whole company, one campaign, one list). Adding a number removes matching leads already waiting in the queue.
Calls only at legal hours
Calling hours follow the customer's own time zone, not your office clock.
Technical detail
Calling windows are evaluated per lead at dial time, so a number waits rather than rings outside its window.
Limits on how often
Each account has a cap on attempts, so nobody is called into a complaint.
Technical detail
Retry rules per outcome and per disposition, each with its own delay and attempt cap, checked again when a call is claimed. A lead with no matching rule stops. One switch pauses all recycling.
A number people answer
Show a local number, and the same number every time you call the same person.
Technical detail
Caller-ID pools with round-robin, sticky-to-lead (30 days) or area-code match rotation.
Recordings for disputes
Every call can be recorded and found again when a customer disputes what was said.
Technical detail
Recording always, on demand or never, per campaign. AES-256-GCM at rest, short-lived signed links, every play logged, and card details paused out.
Proof from a live floor
Agrobhumi Agritech is not a collections agency; they are an agritech business in India. What they do run is the engine on this page: predictive dialing, recorded and auditable calls, and rechurn bringing back the ones who did not answer. The same six agents now close four times the sales a day.
Questions
Collections, answered
Straight answers on calling rules, attempt limits, dropped calls and recordings.
The rules are built into how it dials. It stays under the 3% dropped-call limit on its own, checks do-not-call when a list is loaded and again at the moment of dialing, calls only at legal hours in the customer's time zone, and caps how often each account is called. The software enforces it, not a person reading a report.
See it hold the line
Bring your compliance team to the demo
We will run a sample campaign and show the dialer slowing itself down before it reaches the limit.