Can we recycle leads without over-contacting?

Yes. Rechannel rules return accounts to the hopper on a schedule with attempt caps and run history, so you can work a list harder while staying inside your own contact-frequency policy.

Does predictive mode risk a higher abandon rate?

Predictive pacing climbs toward maximum utilisation, but the FTC governor sits on top of it. The moment abandon approaches 3%, the loop throttles the over-dial ratio down. You get the throughput with the ceiling intact.

Are calls recorded and stored securely?

Recording is policy-driven per campaign, and all recordings are AES-256-GCM encrypted at rest, served via short-lived signed URLs, with automated retention. Useful for dispute and compliance review.

telvox

Collections

Maximum contact rate,inside the rules.

Self-tuning predictive pacing under a hard 3% FTC abandon governor, DNC screening at import and at dial time, and lead recycling with attempt caps. Throughput that defends your compliance posture.

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Before the dial

dialer · rule check

predictive

Rosa Medina

acct ****4192 · 4:42 PM local

DNC listwaiting
Abandon governorwaiting
Attempt capwaiting
Ring timeoutwaiting

Checking the rules

every rule clears before the call goes out

Illustrative panel · sample checks

The fence

Throughput inside the fence

Calls stream down the lane at predictive pace. The rails are the rules: DNC screening on one side, attempt caps on the other. Anything that drifts toward a rail gets pushed back into the lane, and the connects keep ticking at the far end.

telvoxthe fenceGuardrails enforced at dial time

Ink dots are calls at predictive pace. The rails are the rules; a call that drifts toward a rail is pushed back inside the lane, and only clean connects reach the counter.

Throughput within the rules

Dial harder. Stay compliant.

Everything that lifts right-party contact, with the guardrails that keep you inside TCPA and FTC.

2.4:1

over-dial ratio

EMA loop tuninganswer rate 23%

Self-tuning predictive pacing

An EMA control loop tunes the over-dial ratio to your live answer rate, pushing for maximum right-party contact without stranding agents.

1.7%abandon · ceiling 3.0%

governor downshift · ratio 1:1

The 3% FTC governor

A hard abandon ceiling with an automatic downshift loop on a rolling window. Throughput stays aggressive, abandon stays compliant, and no supervisor has to babysit the dial.

(214) 555-0187suppressed

screened at import

screened at dial time

DNC screening at the door

Do-Not-Call lists are enforced on every import and again at dial time, with configurable ring timeouts, so a suppressed number is never dialed.

JWacct ****2718cap reached · retired

held from the dial

Lead recycling that respects caps

Rechannel rules push stale accounts back into the hopper on a schedule, with attempt caps and full run history. Work the list harder without over-contacting.

Promise to payreminder setCallbackDispute

Outcome-driven dispositions

Categorised disposition codes for promise-to-pay, callback, dispute and DNC, with reminder offsets and one-click callback scheduling, captured on a mandatory wrap-up gate.

lead area code (415)

(212)(415)(628)

DID rotation · area-code match

phone1 no answerphone2 connected

Local presence + failover

DID caller-ID rotation (round-robin, sticky, or area-code match) lifts answer rates, and alternate-number failover tries phone2 and phone3 automatically.

Illustrative panels · sample values

GuardrailsDNC at importDNC at dial time3% abandon governorConfigurable ring timeoutsAttempt capsEncrypted recordings

Proof from a live floor

Agrobhumi Agritech is not a collections floor. They sell to farmers across India. What they do run is the engine on this page: predictive dialing, recorded and auditable calls, and rechurn bringing back the ones who did not answer. Six agents, more than 17,000 calls in the last 30 days.

Their story

Questions

Collections, answered

Straight answers on guardrails, recycling and recordings.

Do-Not-Call screening runs on every import and again at dial time, ring timeouts are configurable, and a hard 3% FTC abandon governor with an automatic downshift loop holds the abandon rate under the ceiling. The dialer enforces it, not a person.

See it hold the line

See throughput hold the line at 3%

We’ll run a sample campaign and show the governor downshift as predictive pacing climbs.

Book a demo