Pricing
Priced per seat.Every feature on the table.
Three plans with pooled calling minutes included, in your currency, with the whole feature list published below. Plans change capability, never safety.
2 months free on annual
Growth
Teams getting a floor off the ground
$29/seat/mobilled annually
1,000 minoutbound per seat, pooledMinutes pool across your whole organization each month. Ten seats share ten times the allowance. Overage is itemized at your contracted per-minute rate.
Book a demo- Predictive, progressive, preview and manual dialingAll four dialing modes on every seat. Predictive paces calls ahead of agents; preview shows the lead before the call.
- 3% FTC abandon governorThe dialer slows itself before abandoned calls can cross the FTC's 3% ceiling. No supervisor babysitting.
- Browser softphone, no hardwareAgents dial from a tab over WebRTC. Nothing to install, no desk phones.
- Lead import with DNC screeningBulk CSV or Excel import with dedup, and Do-Not-Call checks at import and again at dial time.
- Policy recording with PCI pauseRecord always, on demand, or never, set per org and per campaign, with pause and resume for card details.
- Callbacks and the disposition gateScheduled callbacks jump the dialing queue when due, and every call ends in a mandatory outcome.
Most floors pick this
Scale
Multi-campaign floors with supervisors
$49/seat/mobilled annually
2,000 minoutbound per seat, pooledMinutes pool across your whole organization each month. Ten seats share ten times the allowance. Overage is itemized at your contracted per-minute rate.
Book a demoEverything in Growth, plus
- Live command centerA real-time wallboard of every agent, queue and campaign: who is on a call, in wrap-up, or idle, with durations.
- Listen, whisper and bargeSupervisors can hear a live call, coach the agent privately, or join the call, from the browser.
- ACD queues and the visual IVRInbound queues with overflow rules, and a drag-and-drop IVR builder with 13 node types.
- Lead recycling and Re-Dial NowPer-outcome and per-disposition retry rules, plus bulk revival of idle leads with a dry-run preview.
- Local presence caller IDRotate outbound caller ID across your number pool: round-robin, sticky-to-lead, or area-code match.
- Conversation intelligenceEvery call transcribed in the language spoken, Hindi included, and scored positive, neutral or negative.
- Integrations, webhooks and the lead APIEvent pushes and data-dips to your systems, plus a secured endpoint your CRM posts leads into.
Enterprise
Regulated and multi-tenant operations
Customvolume pricing, annual agreement
Customminute pool and rate card
Talk to salesEverything in Scale, plus
- BAA for HIPAA workloadsWe sign a Business Associate Agreement, and the platform ships PHI masking and an append-only audit trail.
- Reseller multi-tenancy and white-labelRun isolated client orgs under one roof, with your domain, logo and colors.
- S3 / SFTP recording backends includedBring your own storage backend with automated retention windows.
- Fleet reportsTenant scorecard, fleet capacity and channel utilization across every organization you run.
- Custom roles and capacity governanceRoles beyond the built-in seven, plus org-wide concurrency and calls-per-second ceilings.
- Dedicated onboarding and supportA named account manager, onboarding, and priority response.
Minutes pool across your organization and reset monthly. Overage is itemized at your contracted per-minute rate. Fair use applies.
Security is never an upsell. Every plan, identical controls:
AES-256-GCM at restAppend-only audit trailTOTP 2FAPHI maskingDNC + drop-rate complianceBuilt for HIPAAEngineered to SOC 2 / ISO 27001, certification in progressCompare every feature
The whole platform, on the record
Grouped the way the platform is built. Hover the small i on any row for what the feature means in plain English.
| Capability | Growth$29 /seat/mo | ScalePopular$49 /seat/mo | EnterpriseCustom |
|---|---|---|---|
| Dialing engine | |||
| Predictive dialing with self-tuning pacingAn exponential moving average predicts idle agents and paces calls ahead of them, with a warm-up ramp on cold starts. | Included | Included | Included |
| Progressive, preview and manual modesAgent-first 1:1 dialing, review-then-call preview, and click-to-dial from any lead. | Included | Included | Included |
| Blended inbound and outbound agentsOne agent session takes inbound calls and places outbound in the same campaign. | Included | Included | Included |
| 3% FTC abandon governorForces the dial ratio to 1:1 at 3% abandons, downshifts early at 2.8%, and recovers only after a stable window. | Included | Included | Included |
| Answering machine detectionMachines are hung up with their own outcome before an agent is ever occupied; unsure cases route to a human. | Included | Included | Included |
| Configurable dial ratio and ring timeoutPer-campaign dial speed from 1.0 to 5.0 and a no-answer window, applied live without a restart. | Included | Included | Included |
| Daily call and sales quotasDialing stops automatically when the campaign hits its per-day call or sale cap. | Included | Included | |
| Trunk line and calls-per-second capsPer-campaign concurrent-line ceilings and CPS limits for carrier protection. | Included | Included | |
| Org-wide concurrency and CPS governanceAtomic org-level ceilings across every campaign, for capacity contracts. | Included | ||
| Caller ID and numbers | |||
| Campaign DID poolsAssign any number of outbound caller IDs to a campaign. | Included | Included | Included |
| Fixed and round-robin rotationOne number for the campaign, or spread dials across the pool for carrier reputation. | Included | Included | Included |
| Sticky-lead rotationThe same lead always sees the same number across attempts, remembered for 30 days. | Included | Included | |
| Local presence (area-code match)Presents a caller ID whose area code matches the lead's number. | Included | Included | |
| DID inventory and bulk importA central number pool with CSV import and per-org assignment. | Included | Included | Included |
| Leads | |||
| CSV / Excel import with dedupAsync bulk import with org, campaign or list-scoped duplicate handling and a per-row error export. | Included | Included | Included |
| DNC screening at import and dial timeThree-tier Do-Not-Call (org, campaign, list) re-checked at the moment of dialing; additions instantly purge queued leads. | Included | Included | Included |
| Custom lead fields (10 types)Text, numbers, selects, dates and more, with cascading dropdowns and conditional visibility. | Included | Included | Included |
| Lead statuses and listsEleven statuses with enforced transitions, and lists with active, inactive and archived lifecycles. | Included | Included | Included |
| Lead mix and orderingBlend multiple lists by percentage and choose the dial order: oldest, newest, fewest attempts, or random. | Included | Included | |
| Lead allocation and reallocationAssign or equal-split leads across agents, with workload stats and bulk reallocation guardrails. | Included | Included | |
| Lead recycling policiesPer-outcome and per-disposition retry rules: delays, attempt caps, agent-chosen dates. Off by default, with one kill switch. | Included | Included | |
| Re-Dial Now and re-dial listBulk revival of idle or retired leads with a dry-run preview, preserving dispositions. | Included | Included | |
| Alternate number failoverRolls to phone 2 or phone 3 after the dispositions or failures you configure. | Included | Included | |
| Callbacks | |||
| Scheduled callbacks with priorityCallbacks booked at wrap-up jump the queue ahead of regular leads when due. | Included | Included | Included |
| Agent-specific routing and policiesReserve a callback for the agent who booked it, with give-away, wait, or wait-then-escalate policies when they're offline. | Included | Included | Included |
| Reminders and admin reassignmentReminder alerts to the owning agent, and admin tools to reassign or bulk-complete. | Included | Included | Included |
| Inbound | |||
| DID-to-campaign routing and screen popInbound calls resolve by number to a campaign; the caller is matched or created as a lead and popped on screen. | Included | Included | Included |
| Voicemail boxes and inboxPer-agent and per-queue mailboxes with signed playback, heard state and live notifications. | Included | Included | Included |
| ACD queuesHold music, position-preserving no-answer requeue, overflow announcements, queue-full caps and a live wallboard. | Included | Included | |
| Visual IVR builder (13 node types)Drag-and-drop flows with menus, digit collection, conditions, business hours, language and routing terminals; draft, validate, publish. | Included | Included | |
| IVR API data-dipA mid-call call-out to your API whose response branches the flow, with a dedicated error edge. | Included | Included | |
| Queue performance KPIsService Level, ASA, AHT, abandon % and max wait per queue with a configurable SLA threshold. | Included | Included | |
| In-call and transfers | |||
| Hold, mute and in-call controlsServer-side hold with music, directional mute, and the draggable in-call control bar. | Included | Included | Included |
| Warm and blind transfersConsult privately then complete, or transfer instantly, to agents or approved external numbers. Manual numbers are DNC-screened. | Included | Included | |
| Multi-party conferenceInvite agents or external numbers into the live call, with per-participant mute and kick. | Included | Included | |
| Transfer destinations catalogAn approved, org-scoped list of external transfer targets. | Included | Included | |
| Recording | |||
| Policy recording with PCI pauseAlways, on demand, or never, set per org and overridable per campaign, with pause and resume for card details. | Included | Included | Included |
| Encryption and audited accessAES-256-GCM envelope encryption at rest, and every play and download audit-logged before bytes are served. | Included | Included | Included |
| mp3 transcode and bulk downloadOptional wav-to-mp3 conversion and capped, per-file-audited zip export. | Included | Included | Included |
| S3 / SFTP backends and retention windowsBring your own storage backend with automated retention purges. | add-on | add-on | Included |
| Revocable share linksHMAC-signed public recording links, instantly revocable org-wide. | Included | Included | |
| Supervision | |||
| Live command centerA real-time floor view: agent roster, live calls, hopper depth, connect rate and drop %, with attention alerts. | Included | Included | |
| Listen, whisper and bargeHear the call silently, coach the agent privately, or join the call, from the browser. | Included | Included | |
| Force logout and force hang-upEnd a stuck session with token revocation, or terminate a live call. | Included | Included | |
| Supervisor chat and floor broadcast1:1 persistent agent chat with read receipts, and org-wide announcements, both fully logged. | Included | Included | |
| Break types and approvalsAdmin-defined breaks with time limits, approval workflows and overage tracking. | Included | Included | Included |
| LeaderboardsTop-performer boards on the agent dashboard and the command center. | Included | Included | |
| Reports | |||
| Core call and agent reportsCall logs, call detail (CDR), the recordings library, dispositions, campaign performance, agent call summary, login report and callbacks. | Included | Included | Included |
| Compliance reportsDrop-rate vs threshold, DNC additions, and the who-changed-what audit report. | Included | Included | Included |
| Advanced agent analyticsAgent performance with full time accounting, activity timelines, hourly summaries, the break report and occupancy KPIs with drilldowns. | Included | Included | |
| Lead and inbound reportsLead details and summaries, queue performance, missed calls, transfer and conference reports. | Included | Included | |
| CSV export on every reportFull filtered export with formula-injection protection. | Included | Included | Included |
| Fleet reportsTenant scorecard, fleet capacity and channel utilization across organizations. | Included | ||
| Integrations and API | |||
| Campaign webhooksHTTP callbacks on call start, hangup, disposition, callback and more, with custom payload templates. | Included | Included | |
| Integrations catalogOutbound event pushes and data-dips with field mapping, encrypted credentials, egress allow-lists, retries and circuit breakers. | Included | Included | |
| Inbound lead injection APIA secured endpoint your CRM posts leads into, with API-key auth, an IP allow-list and field mapping. | Included | Included | |
| WhatsApp Business APIApproved-template sends with delivery tracking. | add-on | add-on | add-on |
| Email channelTemplates, per-org SMTP, agent send with attachments. | add-on | add-on | add-on |
| Conversation intelligenceEvery call transcribed in the language spoken, Hindi included, and scored positive, neutral or negative. | add-on | Included | Included |
| Security and compliance, identical in every plan | |||
| 2FA, lockout and single sessionTOTP two-factor, automatic lockout after failed logins, and one active session per agent. | Included | Included | Included |
| Roles and permissionsSeven built-in roles with 90 granular permissions. | Included | Included | Included |
| Append-only audit trailActor, IP and user-agent on every sensitive write, with field-level diffs and PHI redacted from the log itself. | Included | Included | Included |
| PHI maskingPhone numbers masked to the last N digits across the UI, reports, filenames and sockets. | Included | Included | Included |
| Login IP restrictionAllow-list logins by IP or CIDR, per audience, with break-glass admin exemption. | Included | Included | Included |
| Data retention and right to erasureAutomated retention purges and a PHI-free erasure path. | Included | Included | Included |
| Custom rolesRoles beyond the built-in seven, managed at the platform level. | Included | ||
| Platform and tenancy | |||
| Feature modules and per-report togglesCapabilities and every report switch on or off per organization, with no redeploy. | Included | Included | Included |
| Seat licensingSeparate admin and agent license pools, tracked and enforced. | Included | Included | Included |
| Reseller multi-tenancy and white-labelIsolated client orgs under one roof with your domain, logo and colors. | Included | ||
| BAA for HIPAA workloadsA signed Business Associate Agreement on enterprise agreements. | Included | ||
| Dedicated onboarding and supportA named account manager and priority response. | Included | ||
Add-ons
Bolt on what your floor needs
WhatsApp Business API
+$6 /seat/mo
Approved-template sends from the in-call bar and lead detail, with delivery tracking and its own report.
Email channel
+$4 /seat/mo
Org SMTP configs, templates with placeholders, agent send with attachments, delivery log.
Recording retention+
+$49 /org/mo
Your own S3 or SFTP backend, wav to mp3, automated retention windows. Included on Enterprise.
Conversation intelligence on Growth
+$10 /seat/mo
Multilingual transcripts and sentiment for the Growth plan. Included on Scale.
Dedicated support
Custom
Named account manager, onboarding, and priority response.
Estimate your floor
Drag the seats. Watch the number.
Seats times plan plus add-ons, at the posted prices, in your currency. Big floors tip into Enterprise, where a human puts the volume number in writing.
Seats on your floor
Pooled minutes included40seats
5250500+
Plan
Add-ons
Your estimate
$1,960/mo
billed annually · 40 seats on Scale
- 40 seats × $49$1,960
Calls use your pooled minutes first; overage is itemized at your contracted per-minute rate. Taxes not included.
How buying works
Three steps, no procurement maze
01
Pick a plan
Growth or Scale, straight from this page. Bigger or regulated floors talk to us and get Enterprise terms in writing.
02
Shape it
Seats, add-ons, annual or monthly. The estimator below gives you the number before you ever talk to anyone.
03
Go live
Modules toggle on without a redeploy, leads import in bulk, and agents dial from the browser. No hardware to install.
Questions
Pricing, answered
Straight answers on seats, minutes, currencies, recording and the BAA.
Per organization, by seat, on the plan you choose. Agent and admin licenses are tracked and enforced per org, and feature modules toggle on without a redeploy. Annual billing gives you two months free against the monthly price.
Talk to us
See your plan running on a live floor
Bring the estimate from this page to a 30-minute demo. We map your seats and add-ons to the plan and put the number in writing.