Healthcare BPO
Patient outreach,PHI protected.
Run appointment reminders, member services and care outreach on a dialer that was built for HIPAA workloads: PHI masking, an audit trail on every write, encrypted recordings, and a BAA.
Patient outreach
agent view
Rosa Medina
+1 415 •••• 0148PHI masked
Every sensitive write lands in the append-only audit trail.
Illustrative panel · sample record
masked in the UI, redacted in the audit log
Illustrative
The protected ward call
Watch the call stay inside the boundary
Every outreach call crosses the HIPAA boundary through the same gate: PHI masked, access org-scoped, the write logged. And when card details come up, the recording pauses until they clear.
Ink dots are the call; they pass the shield gate teal. When card details come up, agents can pause the tape where policy permits, and resume when it clears.
Built for PHI
Throughput without compromising the record
The controls a HIPAA review looks for, engineered in, so your compliance team can say yes.
patient phone
+1 415 •••• ••48
socket payloads PHI-blocked
PHI masking, by default
Phone, email, name and custom fields are annotated and masked with a configurable digit count. Real-time socket payloads are PHI-blocked, so sensitive data never leaks to a dashboard.
Append-only audit trail
Every sensitive write is logged with the actor, IP and user agent, and phone numbers, emails, names and secrets are redacted in the log itself. It is the record an auditor asks for.
Encrypted recordings + retention
Call recordings are AES-256-GCM encrypted at rest (SSE-KMS on S3), served via short-lived signed URLs, and auto-purged on your retention schedule.
org_acme
4,210 records
scoped · yours
org_other
404 · not found
never a leak
Strict tenant isolation
Every query is org-scoped at the data layer. A request for another organisation's record returns “not found,” never a leak.
Access control + a BAA
Seven roles and 50+ granular permissions, TOTP 2FA and account lockout. And we will sign a BAA: TelVox is built for HIPAA workloads.
248
reminders dialled
Outreach at volume
Self-tuning predictive pacing keeps agents busy for appointment reminders and member outreach, while the 3% FTC governor holds the line on abandon.
Illustrative panels · sample values
HIPAA posture
Every control, stated plainly
No vague assurances. This is what the platform does with PHI, line by line, in the words your auditor will use.
Always, on-demand or never at the org level, overridable per campaign. Agents can pause and resume where permitted, so card details stay off the tape.
Phone, email, name and custom fields masked with a configurable digit count. Real-time socket payloads are PHI-blocked.
Append-only. Every sensitive write logs the actor, IP and user agent, and the log itself redacts phone numbers, emails, names and secrets.
Recordings are AES-256-GCM encrypted at rest (SSE-KMS on S3) and served via short-lived signed URLs.
Soft-delete retention with automatic purge on your schedule.
Every query is org-scoped at the data layer. A request for another organisation's record returns “not found.”
We sign Business Associate Agreements as part of onboarding for healthcare customers.
Proof from a live floor
Agrobhumi Agritech is not a healthcare BPO. They sell to farmers across India. What they do run is the engine on this page: predictive dialing, recorded and auditable calls, and rechurn bringing back the ones who did not answer. Six agents, more than 17,000 calls in the last 30 days.
Questions
Healthcare, answered
Straight answers on HIPAA, PHI handling, recordings and the BAA.
TelVox is built for HIPAA workloads. PHI masking, an append-only audit trail, AES-256-GCM encryption at rest, strict access controls and soft-delete retention are engineered in, and we will sign a BAA. Note that HIPAA has no formal certification; compliance is a shared responsibility under the BAA.
See it protected
Bring your compliance team to the demo
We’ll walk the PHI masking, the audit trail and the BAA, then dial a sample outreach campaign live.