Agent Workspace
A full contact-center seat in a browser tab.
No desk phone. No install. A WebRTC softphone, a draggable in-call bar, mandatory dispositions, on-screen scripts and a live CRM screen-pop — all in one tab.
The agent seat
Everything the agent needs, nothing they don't.
One tab, built for talk-time: the call controls front and centre, the busywork automated around them.
WebRTC softphone
SIP registration, a device picker, and live call-quality metrics — codec, transport and MOS — right in the browser. Audio survives tab switches.
Draggable in-call bar
A command pill that springs open the instant a call goes live — hold, mute, transfer, conference and record, with a live duration timer.
Guided post-call wrap-up
A wrap-up countdown into a mandatory, colour-coded disposition gate (grouped by category) with one-click callback scheduling. Reload-safe — outcomes never go missing.
Scripts & CRM screen-pop
Sanitised rich-text call scripts in a side panel, plus a screen-pop drawer that auto-fills your web form with live call data, variables locked at answer.
A multi-tab cockpit
Dashboard, leads, dial queue, call logs, missed calls, callbacks, voicemail and activity — the whole seat in one place.
Personal performance dashboard
Calls, connect rate, AHT, conversion, a dispositions donut and a team leaderboard — pushed live over WebSocket, no refresh.
Cockpit tabs
- Dashboard
- My Leads
- Dial Queue
- Call Logs
- Missed Calls
- Callbacks
- Voicemail
- Activity
- Settings
Questions
Workspace FAQ
Neither. The agent seat is a WebRTC softphone that runs in a browser tab — SIP registration, device selection and live call-quality metrics are all in the browser, and audio survives tab switches.
The wrap-up flow ends in a mandatory, non-dismissable disposition modal grouped by category. It is reload-safe, so an agent can't skip it by refreshing — every outcome is captured before the next call.
Yes. A screen-pop drawer loads your web form in an iframe and interpolates live call data, with the variables locked at the moment of answer. Call scripts render in a sanitised rich-text panel alongside.
A live quality card shows MOS score, codec and transport for the active call, so issues are visible in the moment rather than discovered later in a report.
Put an agent in the seat.
We'll take a live call through the in-call bar, the screen-pop and the disposition gate end to end.