How do you guarantee every call is dispositioned?

The wrap-up flow ends in a mandatory, non-dismissable disposition modal grouped by category. It is reload-safe, so an agent can't skip it by refreshing. Every outcome is captured before the next call.

Can the workspace show our CRM?

Yes. A screen-pop drawer loads your web form in an iframe and interpolates live call data, with the variables locked at the moment of answer. Call scripts render in a sanitised rich-text panel alongside.

What call-quality data do agents and supervisors see?

A live quality card shows MOS score, codec and transport for the active call, so issues are visible in the moment rather than discovered later in a report.

telvox

Agent Workspace

A full contact-center seat,in a browser tab.

No desk phone. No install. A WebRTC softphone, a draggable in-call bar, mandatory dispositions, on-screen scripts and a live CRM screen-pop, all in one tab.

Book a demo See pricing

Agent Workspace

browser tab · no install

ext 7002

Ready · ext 7002

The record pops the moment a call connects.

Name · campaign · last note

softphone · screen pop · disposition gate

Illustrative panel · sample record

The whole seat in tabs

Dashboard to voicemail, one place

Built-in softphone

WebRTC in the browser, no install

Live over WebSocket

Stats update with no refresh

Dispositions one gate away

Every outcome captured

telvoxdial

Predictive RoundRo… OfflineTake a breakR Rohan

DashboardMissed CallsCall LogsLeadsDial QueueCallbacksVoicemailActivitySettings

Good afternoon, Rohan. Let's make today count.

Wednesday 24 Jun

Total calls

424

Connected

239

64 in · 175 out

Not connected

185

53 in · 132 out

Inbound

117

64 connected · 53 not

Outbound

307

175 connected · 132 not

Callbacks today

DialerManualAuto Dial

Active queue

Predictive RoundRobin #01

1705 leads remaining · Predictive mode

Pacing

2.3×

Connect

53.4%

Drop

2.4%

My Callbacks25 scheduledToday

Today

Future

Overdue

Completion

100%

RDRohan Desai+9197236•••••Overdue

RBRahul Bhatt+9197272•••••Overdue

RGRahul Gupta+9199094•••••Overdue

Dispositions

Renewed16
Payment Done12
Meeting Fixed11
Sale Confirmed10
Complaint9
Callback Req.9

Leaderboard

1SBSneha Bhatt695
2MJManish Joshi628
3NJNeha Joshi628
4NINeha Iyer613
5AIAadhya Iyer598

The agent seatagent view · one tab

Everything the agent needs, nothing they don't.

One tab, built for talk-time: the call controls front and centre, the busywork automated around them.

registeredOPUS · WebRTCMOS 4.3

WebRTC softphone

SIP registration, a device picker, and live call-quality metrics (codec, transport and MOS) right in the browser. Audio survives tab switches.

SaleCallback

Guided post-call wrap-up

A wrap-up countdown flows into a mandatory, colour-coded disposition gate grouped by category, with one-click callback scheduling. Reload-safe, so outcomes never go missing.

Name

Number

Campaign

variables locked at answer

Scripts & CRM screen-pop

Sanitised rich-text call scripts in a side panel, plus a screen-pop drawer that auto-fills your web form with live call data. Variables lock at answer.

2:34

Draggable in-call bar

A command pill that springs open the instant a call goes live: hold, mute, transfer, conference and record, with a live duration timer.

DashboardLeadsQueueLogsCallbacksVoicemail

A multi-tab cockpit

Dashboard, leads, dial queue, call logs, missed calls, callbacks, voicemail and activity. The whole seat in one place.

132

calls today

Connect 41%AHT 3:12

Personal performance dashboard

Calls, connect rate, AHT, conversion, a dispositions donut and a team leaderboard, pushed live over WebSocket with no refresh.

Illustrative panels · sample values

On the call

From ring to wrap-up, without leaving the tab.

01
The bar springs open
The instant a call goes live, the draggable command pill appears: hold, mute, transfer, conference and record, with a live duration timer. Drag it anywhere; it stays out of the way.
02
Quality stays in view
A live quality card shows MOS score, codec and transport for the active call, so issues are visible in the moment rather than discovered later in a report.
03
The gate closes the loop
A wrap-up countdown ends in a mandatory disposition modal, grouped by category and colour-coded, with one-click callback scheduling. It is reload-safe, so no outcome goes missing.

agent · workspaceMOS 4.3 · opus

LIVE02:14

Wrap-up: select a disposition0:08

SaleCallbackNo answerDNC

Cockpit tabs

DashboardMy LeadsDial QueueCall LogsMissed CallsCallbacksVoicemailActivitySettings

A shift in the seat

A whole shift, not just the calls.

Between the dial and the disposition sits the rest of the day: picking a campaign, checking a recording, working a lead, following up in writing. All of it lives in the same tab.

Campaigns

Quick campaign switching

An agent joins a campaign before any work starts; the gate is mandatory, so nobody dials from nowhere. Between calls they can switch to another campaign, and auto-dial only runs when the agent explicitly starts it, and stops when they stop it. On a blended campaign, one session takes inbound calls and places outbound from the same seat.

campaign · session

Renewals UK · joinedSolar LeadsWin-back

Auto-dialagent starts · agent stops

blended: inbound + outbound in one session

Call logs

Call logs and recordings

Agents see their own calls and can play back their own recordings; opening anyone else's takes the recordings permission. An activity timeline lays out every state period of their day, so it is clear where the time actually went. And every recording access is written to the audit log.

my calls · today

+44 20 7946 092104:12
+44 161 496 034701:58

activity timeline · every recording access audit-logged

My leads

My leads and notes

A personal lead table with a notes editor and a timeline of what has happened on each lead. Click-to-call dials straight from any row, and a dial-queue preview shows the upcoming leads in hopper order, so the agent knows who is next before the phone rings.

my leads · dial queue

J. Okaforclick to call

Note: asked for a quote in writing, call after 3pm.

1 · J. Okafor

2 · R. Almeida

3 · S. Kaur

up next, in hopper order

In writing

WhatsApp and email to customers

Send an approved-template WhatsApp message from the in-call bar or the lead detail, without leaving the conversation. Template emails go out with attachments through your organisation's own SMTP. Every send is logged with its delivery status, so the paper trail keeps itself.

sends · this lead

WhatsApp · approved templatedelivered
Email · template + attachmentsent

via your SMTP · every send logged

Same seat, inside your CRMEverything on this page also ships as an embeddable widgetOne script tag and one endpoint, and this workspace appears inside the tools your agents already use.See the CRM widget

Questions

Workspace FAQ

Straight answers on the softphone, the disposition gate and the screen-pop.

Neither. The agent seat is a WebRTC softphone that runs in a browser tab. SIP registration, device selection and live call-quality metrics are all in the browser, and audio survives tab switches.

See it live

Put an agent in the seat.

We'll take a live call through the in-call bar, the screen-pop and the disposition gate end to end.