Outbound
Dial smarter,never riskier.
Four dialing modes on one platform, a self-tuning predictive engine, and a hard 3% FTC abandon ceiling. Your floor pushes for connect rate without a human watching the dial.
New to the terminology? Read the dialing terms in plain English.
Predictive pacing
campaign · live
Pacing
2.5x
Connect
54.0%
Drop
2.1%
Abandon rate
rolling window
The EMA loop tunes over-dial to the live answer rate.
hard ceiling · automatic downshift · no supervisor needed
Illustrative
The pacing valve
Watch the governor work
Leads pour in on one side. The EMA loop opens the valve for throughput, the gauge reads the abandon line, and the downshift loop throttles the valve back the moment it approaches 3%. This runs all day, on its own.
Ink dots are raw leads, brass dots are paced calls. The governor throttles the valve before abandon can cross the 3% line.
Four modes, one platform
Pick the mode each campaign needs
Switch between predictive, progressive, preview and manual per campaign. No migration, no separate tools.
Predictive
EMA-tuned over-dial
The engine dials ahead of your agents and tunes the ratio to the live answer rate. Built for volume.
Progressive
1:1 on agent-ready
One call per agent, placed the moment they go ready. A steady pace with no over-dial.
Preview
Agent reviews first
Agents see the lead record before the call goes out. The right fit for high-value lists.
Manual
Click-to-dial pad
Agents place each call themselves from a dial pad. For compliance-sensitive calling.
Per-campaign settings
The campaign is the control panel
Every lever lives on the campaign itself, so each list runs with its own pace, quotas, recording rules and calling windows. Change a setting and the dialer follows it.
Campaign settings
applied live, per campaign
Dial speed
1.0 to 5.0
Set in 0.5 steps and applied live, no restart.
Ring timeout
seconds
How long a call rings before it is given up.
Daily quotas
calls · sales
Hit either quota and dialing stops automatically.
Wrap-up timer
seconds
Auto-disposition fires when the timer runs out.
Recording policy
always · on-demand · never
With a PCI pause permission for card moments.
Attempt caps
per lead
A hard ceiling on how often one lead is tried.
Calling windows
timezone-aware
Leads are only dialed inside their local hours.
Caller-ID rotation
4 strategies
Fixed, round-robin, sticky-lead, or area-code match.
The predictive engine
Throughput and compliance, on the same dial
Everything that makes the engine push hard, and everything that keeps it inside the rules.
2.8:1
dial ratio · steady
Self-tuning predictive pacing
An EMA control loop continuously tunes the over-dial ratio to your live answer rate. A gentle 5-tick warm-up, then it pushes for maximum agent utilisation.
FTC abandon-rate governor
A hard 3% abandon ceiling with an automatic downshift loop on a rolling window. The dialer defends your compliance posture without a supervisor watching.
Answering Machine Detection
Skip the machines and hand agents live humans, so seat-time goes to conversations that can actually convert.
Always-warm hopper
A Redis-backed lead hopper auto-refills below your minimum threshold, so agents never wait for the next call.
Capacity guardrails
Per-campaign CPS caps, trunk-line limits and org-wide concurrency ceilings, enforced atomically rather than best-effort.
Local presence & failover
DID caller-ID rotation (round-robin, sticky, or area-code match), plus alternate-number failover across phone2 and phone3.
Illustrative panels · sample values
Questions
Outbound, answered
Straight answers on pacing, the governor and dial modes.
An exponential-moving-average control loop watches your live answer rate and adjusts the over-dial ratio tick by tick. It warms up gently over the first few cycles, then climbs toward maximum utilisation, and the FTC governor caps it the moment abandon approaches the ceiling.
See it dial
See predictive pacing under the governor, live
We’ll dial a sample campaign and show the EMA loop climb while abandon stays under 3%.