Callback Management
Never miss a callback.Never double-book one.
Every agent gets a My Callbacks panel on their own dashboard, grouped into Today, Future and Overdue with a completion score. Dial a lead before its scheduled callback and TelVox asks you to complete it, keep it, or reschedule.
The callback keeper
Dial early, and it catches the callback
A callback is booked on the agent's board at 2:30. The agent dials the lead before then, and TelVox recognizes the booking. It never lets the call quietly overwrite it, so the agent chooses: complete, keep, or reschedule.
The booked callback lives on the agent's board. Dial the lead before its time and TelVox recognizes it, then offers complete, keep, or reschedule.
What it does
Every promised callback, held and cleared
Callbacks sit with the agent who owns them, grouped by when they are due, and ready to action in one tap.
A My Callbacks panel for every agent
Each agent has their own panel on their dashboard. It groups callbacks into Today, Future and Overdue, and tracks a completion score as they clear them.
Callbacks and follow ups
TelVox tracks two types of scheduled touch, a Callback and a Follow up. Tabs let the agent filter the panel by All, Callback, or Follow up.
Everything the agent needs on the row
Each row shows the contact name, the phone number, the scheduled date and time, and the status, with quick actions to mark it complete or view it.
Overdue never hides
Callbacks past their time land in the Overdue group and are flagged as needing action, so nothing quietly slips by while the agent is on other calls.
Dial early, and it asks first
Dial a lead that already has a booked callback before its scheduled time and TelVox recognizes it, then prompts you to complete it, keep the date and time, or reschedule.
Owned by the agent, not an admin report
Callbacks live with the agent who booked them, right on their board. They are not buried in a report that someone else has to read and chase.
On the agent's board
Their callbacks, where they already work
The My Callbacks panel sits on the agent's own dashboard. It groups everything into Today, Future and Overdue, tracks how much is cleared, and lets them filter by Callback or Follow up.
- Contact name and phone number
- The scheduled date and time
- Status, with Overdue flagged for action
- Quick actions to complete or view
My Callbacks
agent · dashboard
68% complete
- MF
Maria Fuentes
+1 415 555 0148
TodayToday, 2:30 PM
Callback
- DO
Devin Osei
+1 312 555 0102
OverdueToday, 11:15 AM
Follow up
- PN
Priya Nair
+1 206 555 0173
FutureTomorrow, 9:00 AM
Callback
Illustrative panel. Sample rows shown.
Questions
Callbacks, answered
Straight answers on the panel, the dial-time prompt and the two types.
In a My Callbacks panel on their own dashboard. It groups callbacks into Today, Future and Overdue, shows a completion score, and lets the agent filter by All, Callback, or Follow up. They are not tucked away in a separate admin report.
See it live
Watch a callback get caught at dial time
We'll book a callback, dial the lead early, and show the prompt to complete, keep, or reschedule.