Conversation Intelligence
Read back every call,in the language spoken.
TelVox transcribes each call in the language your customer actually used, translates it into English, and scores it for sentiment. You know how a call went without listening to every minute of it.
Multilingual by default
Transcripts in the language your floor speaks
Most call AI assumes English. Indian floors do not run in English. TelVox writes the call down the way it was spoken, in Hindi and 20+ other Indian languages, or in Spanish and French, then gives you the same call in English.
The language actually spoken
If the call happened in Hindi, the transcript is written in Hindi. Nothing is forced into English, so you read what was actually said.
Read any call in English
A call in Tamil or Gujarati can be read in English by anyone on the team, with the original transcript kept beside it.
Both sides of the call
Agent and customer turns, written down in order, so you can read a call in seconds instead of listening to all of it.
A record that stays with the call
Every transcript is kept alongside the call it came from, ready when a supervisor or a compliance review needs it.
Sentiment on every call
Know how a call went, before you open it
Every call is read for tone and scored positive, neutral or negative. Supervisors stop sampling calls at random and go straight to the ones that went well worth sharing, or badly worth fixing.
Transcription, translation and sentiment write down what was said, put it in English and read the tone. They do not replace your agents or your QA team. They hand both of them a running start, so review is about coaching, not transcribing.
Questions
Straight answers
Hindi, English and 20+ other Indian languages, including Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam, Bengali and Punjabi, plus Spanish and French. If your floor runs in more than one language, each call is written in the language it happened in.
Hear a call read itself back.
We will run a live call through transcription, translation and sentiment on a demo, in the language your floor runs on.
Book a demo