Lead Rechurn & Recycle
Bring leads back,never over-dial.
Decide when a lead can be dialed again. It can happen automatically from the call outcome, from what the agent marked the call as, or with a one-off re-dial. You set how long to wait and how many times to try. DNC and terminal dispositions are respected by default.
The recycle loop
Watch a lead recycle, then retire
A lead leaves the dialer, meets a call outcome, waits the retry delay you set, and comes back for another try. Each pass adds one attempt. When it reaches your cap, or lands a terminal disposition, it retires and drops out of the loop.
The ink dot is one lead. It leaves the dialer, meets a call outcome, waits the retry delay you set, then recycles. When it reaches your max attempts it retires and turns grey. Leave max blank and it never caps.
Telephony retry policy
Per-outcome retry, on a timer
For calls that ended with no human decision, each telephony outcome carries its own retry rule. Turn an outcome on, set the delay in minutes and a max attempts count. An outcome with no policy is retired, so it is never redialed on its own.
No answer
The call rang out with no pickup.
Busy
The line returned a busy signal.
Congestion
Network congestion, the circuits were busy.
Failed
The call failed to connect.
Answering machine
A machine or voicemail was detected.
Abandoned
The caller hung up before an agent connected.
Cancelled
The dial was cancelled before it connected.
An example policy. Leave max attempts blank and that outcome recycles an unlimited number of times. Turn an outcome off and it becomes terminal, so the lead is retired instead of redialed. You set every value.
Dispositions and compliance
Your dispositions decide the rest
Telephony outcomes handle calls with no human decision. Once an agent marks the call, the disposition takes over. No lead is dropped by accident, and none is over-dialed past your rules.
Per-disposition recycle
Add an override for a specific agent disposition to recycle it on your terms. Without an override, any disposition that is not DNC is terminal, and the lead is retired after it.
DNC is always respected
A do-not-call disposition ends the lead every time. DNC is never recycled, whatever the rest of your rules say.
One-off re-dial
Need a single extra try on one lead? Trigger a one-off re-dial by hand, without touching any policy or moving the lead back into a timed cycle.
Choose your N
Max attempts is the number of times a lead can recycle. Set it per outcome, or leave it blank for unlimited tries. You decide how far a lead runs.
Questions
Rechurn, answered
Straight answers on retries, caps and compliance.
After a call ends, a lead can become eligible in three ways: automatically from the telephony outcome, from the disposition the agent marked, or with a one-off re-dial you trigger by hand. Eligibility is always set by your rules, not by accident.
See it recycle
See the recycle loop on your own outcomes
We will walk through per-outcome retries, per-disposition overrides and where a lead retires, on a sample of your calls.