CRM call widget
Your dialer,inside the CRM your team already uses.
Agents make and take calls, record outcomes and book callbacks without leaving the CRM they work in all day. No second login, no switching tabs. Included on the Scale and Enterprise plans.
Leads
- Ravi DeshmukhKisan Agro+91 98****41
- Priya NairSunfield Seeds+91 98****10
- Amit KulkarniDeccan Farms+91 97****28
Illustrative panel · sample values · simulated loop, hover to pause
One call, three views
A call made from inside your CRM
The agent stays in the tool they know, the customer gets a proper call, and your admin keeps control of who can do what.
The agent sees
Priya Nair
+91 98•••• 10
Reason for call
Opened from the lead record in your CRM
Notes
Asked for pricing last week. Callback booked for today.
The agent clicks a number in the CRM and the call runs in the panel. No new tab, no second login.
An illustrative call. Names, numbers and the business are made up.
What agents get
The full seat, in a small panel
Not a cut-down phone. The widget is the same agent seat as the full TelVox workspace, shaped to fit inside another product.
Click to call
Phone numbers in the CRM become call buttons.
The record opens itself
An incoming call opens the matching record in your CRM.
Outcomes and notes
Every call ends with an outcome, just like the full workspace.
Callbacks
Callbacks that are due show up in the panel on time.
Breaks
Agents ask for a break in the panel, and a supervisor approves it.
Transfers
Hand a call to a colleague, with a quick word first if needed.
Today's numbers
Calls, talk time and outcomes for the day, right in the panel.
No desk phones
The same browser phone as the full workspace. A headset is all they need.
The live call
A timer an agent reads two hundred times a day
So it stays still and clear. It never says live while the phone is still ringing, the timer is large and steady, and mute, hold and transfer are one tap away.
2:34
Priya Nair · +91 98****10
Illustrative panel · sample values
Three sizes
As much or as little panel as your CRM wants
4:27
The whole console: calls, dispositions, callbacks, breaks and the agent's own figures.
One slim bar. The call stays visible; your CRM keeps the screen.
No panel at all. Click-to-call buttons that match your own design.
For your IT team
Safe to put inside your CRM
- One line of code for your IT team, and one small endpoint that confirms who is signed in.
- The panel only opens on the web addresses you register with us.
- Call details stay inside the panel. Your CRM page only ever sees a masked number.
- Works in any web CRM, helpdesk or in-house tool that can load a script. No plugin needed.
The setup guide
The technical detail, for your developers
The step-by-step guide, the security model and the code are shared with your team once you have spoken to us.
Get the setup guideFor resellers
Your customers see your product
Agencies and platforms resell TelVox under their own name. Branding is set per organisation, so the panel inside your customer's CRM carries your name, your colours and your product.
Reselling TelVox under your own name? The panel carries your brand and accent per organisation, so your customers see your product, not ours.
Questions
The widget, answered
Sign-in, CRMs, privacy, hardware and branding.
Scale and Enterprise. Widget users are ordinary agent seats on those plans, so there is no separate widget price.
Put it in your CRM
See the widget running inside a CRM
Book a 30-minute demo. We will show a call made from a CRM record, and send your developers the setup guide.