Customer story
Seven agents put downtheir phones and sold more.
Agrobhumi Agritech sells to farmers across India. Their seven agents used to dial every number by hand from personal mobile phones, about a hundred calls each a day, for around three sales between them. On TelVox Dial the dialer fires more than 30,000 calls a month for them, and the same seven people closed more than 150 sales in the last 30 days.
The floor at a glance
agritech · india
7 seats · one dot per agent
- Seats
- 7
- Industry
- Agritech
- Region
- India
The challenge
Seven phones, dialed by hand
Before TelVox, Agrobhumi's seven agents called customers one at a time from their personal mobile phones. Every number was typed by hand, about a hundred a day each, so much of the shift went into dialing rather than talking. Nothing was recorded, so the admin could not listen back to a call, check what was promised, or see how an agent's day had actually gone. And when someone did not pick up, that lead was simply gone.
100
calls a day per agent, every number typed by hand
3 a day
sales across the whole team
0
calls recorded, so nothing could be reviewed
The solution
The same seven seats, on Dial
Predictive mode now does the dialing, so agents spend their day talking instead of typing numbers. The system fires more than 30,000 dials a month and about half reach a real person, so the seven of them hold over 15,000 conversations between them. Leads that do not answer come back into the queue automatically through rechurn, the feature the team says they lean on most. And because every call is recorded, the admin can listen back to any conversation and watch each agent's performance in the reports.
Dial
Predictive mode does the dialing, so all seven agents stay on live calls instead of typing numbers
Rechurn
Leads that did not answer come back into the queue automatically, the feature the team says they lean on most
Audit
Every call is recorded, and the admin reviews conversations and agent performance in the reports
The outcome
What changed for Agrobhumi
These are Agrobhumi's own numbers, counted by the team that lives with them. Same seven people, same working day. What changed is how the day gets spent.
sales in the last 30 days, from the same seven agents
conversations a month, half of every batch the dialer fires
recorded, auditable and reviewed by the admin
Sales a day, across the whole team
Agrobhumi's own figures · bars scaled to the values shown
Dials that reach a person
Agrobhumi's own figures · bars scaled to the values shown
We used to dial every number by hand from our own phones, so most of the day went into dialing instead of selling. Now the dialer does that work, every call is recorded for us to review, and the leads that did not answer come back on their own. Rechurn is the feature I would not give up.
Jay Vaghasiya
Agrobhumi Agritech
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